Frequently Asked Questions
Getting started with Kwikapay
What is Kwikapay?
Kwikapay is an online secured platform that allows its customers carry out transactions directly from their devices. Transactions range from buying airtime & data, paying cable tv, electricity, insurance bills and making educational payments.
How do I create an account?
Visit to app.kwikapay.com/sign-up and fill in the requested details, then click on the Sign-Up button. You can also Sign-Up using Kwikapay mobile app currently available on Google playstore and Apple appstore.
How do I reset my password if I forgot it?
Visit to app.kwikapay.com/password/reset and fill in the requested details, then click on the send password code button. You can also use the Kwikapay app currently available on Google playstore and Apple appstore to reset your password.
What device can access Kwikapay?
Kwikapay works on every device such as smartphones, tablets and computers.
Payments & Bills
What transactions can I perform?
Currently, you can buy airtime & data, pay for your cable tv, electricity, insurance bills and make educational payments.
What payment options are available?
You can make payments via your Kwikapay wallet, debit card, USSD or bank transfer.
Why is my debit card not working?
Kindly ensure your card is registered for online transactions with no restrictions. There is a high probability your card is going to work. Also check that you filled in your card number, CVV (last three digits behind your card), expiry date (month and year) correctly.
Do I pay additional fees for using Kwikapay?
Currently, we do not charge additional fees.
How can I get in touch for a failed transaction?
You can reach out to us via live chat or send an email to support@kwikapay.com to help resolve the issue.
Cable TV Subscriptions
What is my Smartcard/IUC number?
This is a series of numbers assigned to your decoder. For Dstv or StarTimes subscribers, simply pull out your smartcard from your decoder and check for the number on the card. For GOtv subscribers, you can find it on a red label under your decoder.
Why wasn’t I reconnected immediately?
1. Payment was made to a wrong smartcard/IUC number. 2. Your Decoder was probably not switched on at the time of payment. 3. You have just changed your subscription package.
Electricity Bills Payment
Why is my meter not accepting my token?
1. A network issue with your electricity distribution company. You need to hold for a while and try loading the token again later. 2. The purchase was for the wrong meter number. Kindly confirm you are loading the token on the right meter. 3. The meter has not yet been activated – an activation code will be required from the distribution company. 4. There has been a change in your tariff index. Please ensure you visit or call your Electric distribution company to resolve this.
I purchased a token using a wrong meter number, can it be transferred?
A transfer is not possible. Token is generated and encrypted using the meter number provided. This means that a token once generated can only be used by the specific meter number provided.
How long does it take for a token to expire?
Any token once generated expires within the period of 90 days.